Shipping Information

How long will it take for me to get my domestic U.S. order?

All online orders are processed and shipped within 24 hours of receipt. Shipping is automatically calculated and shipping options are offered upon checkout. We ship from Atlanta, Georgia and estimate between 2 to 5 days for product delivery (after processing and shipment) depending on the shipping method (UPS, USPS, DHL etc.).  Please anticipate 7-30 business days for product delivery for International orders (after processing and shipment). Some countries customs offices may be slower than others to process incoming shipments. These estimates may be affected due to unforeseen inventory shortages and/or Postal Service delays.

*We ship from Atlanta, Georgia. We are the star in the lower right hand corner of the map. Look at the map to get an estimate of how long it will take for USPS Priority Mail or UPS service to reach you.

Do you ship to Internationally?

Yes, we ship all over the world. Shipping options are offered upon checkout depending on your country. Air Mail can take from 7-20+ days to reach its destination depending on local customs officials. Customs is usually the main hold-up for shipping overseas. If you would like your package to be received much faster, please select UPS Worldwide expedited or Express when you check out from our store.  International shipping can take from 7 to 30+ business days for standard air mail delivery after the order has been processed. These estimates may be affected due to unforeseen inventory shortages and/or Postal Service/Foreign Customs delays. Some countries' processing of incoming packages is slower than others.

The customer is responsible for any duty or local destination charges imposed by customs officials.

Have you shipped to my country before?

We have knowingly shipped to the following countries:

Argentina; Austria; Australia; Aruba; Barbados; Belgium; Bermuda; Brazil; Bahamas; Canada; Cayman Islands; Chile; China; Costa Rica; Cyprus; Denmark; Egypt; Finland; Fiji; France; France, Metropolitan; Germany; Greece; Greenland; Guam; Guatemala; Hong Kong; Iceland; Ireland; Israel; Italy; Jamaica; Japan; Korea, Republic of; Kuwait; Luxembourg; Macau; Malawi; Mexico; Monaco; New Caledonia; Netherlands; Netherlands Antilles; New Zealand; Norfolk Island; Norway; Panama; Peru; Papua New Guinea; Philippines; Poland; Puerto Rico; Portugal; Saudi Arabia; Singapore; Spain; Sweden; Switzerland; Taiwan; Thailand; Turkey; Trinidad and Tobago; United Arab Emirates; United Kingdom; United States; US Minor Outlying Islands; Venezuela; Virgin Islands (U.S.).

If you live outside any of the above listed countries, email us at sales@dermisil.com and we will check into shipping requirements for your country.  Additional charges may apply.

Can you ship product to me overnight?

Yes. In the domestic USA we can ship overnight by either checking out via the online shopping cart or calling us. If we receive the order before 2PM EST USA, and it is a week day, we can ship rush orders.

Do you accept mail orders and fax orders?

Yes we do!  Click here to go to our fax form. Print out the form, and fax, or mail checks or money orders to:  Click here to start your order.

*Mail Order Note: Personal checks will require 5 to 7 business days for the check to clear before the order will be processed and shipped. Money Orders will be processed and shipped within 24 hours of receipt.

How much is shipping and handling?

Shipping and handling is automatically calculated upon shopping cart checkout. Enter your shipping address and the shopping cart will display the shipping options for you based on your location.

What does your packaging look like?

Our packaging is VERY discreet with no mention of product or its use on the box or package. Your privacy is very important to us.

Have more questions? Send us an email to sales@dermisil.com.